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Software Engineering/Development: Information Systems Support Coordinator

canfield scientific • Parsippany-Troy Hills, NJ, US • published 2026-10-13 02:25:37.176980

Description

We are seeking a part\-time **Information Systems Support Coordinator** to join our growing team! The right individual is a team player, possesses strong communication skills, both verbal and written, is detail oriented, possesses a strong user\-centric mindset, and performs productively in a fast\-paced work environment. **Job Description:** * Assist in managing the incoming flow of support tickets, including reviewing support backlog themes, ensuring correct categorization * Act as the primary interface between users and developers providing updates on ticket status * Contribute to the creation and upkeep of how\-to guides and documentation * Provide basic reporting on ticket volumes and recurring trends to leadership * Work closely with senior IS team members to ensure critical support issues are escalated and resolutions integrated back into development **Core Requirements:** * Associate or technical degree or equivalent combination of education and experience * Proficiency in Microsoft Office and understanding standard computer system terminology * 2 years’ work experience, preferably in a customer service setting * Strong technical aptitude with a desire to understand softwar...

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