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ERC Specialist - Customer Service Representative

IICRC (Institute of Inspection Cleaning and Restoration Certification • Las Vegas, NV, US • published 2026-10-13 02:25:37.156504

Description

IICRC is a non\-profit, certification and Standards Developing Organization (SDO) for the inspection, cleaning and restoration industries. In partnership with regional and international trade associates, the IICRC serves more than 25 countries with offices in the United States, Canada, Australia, New Zealand and Japan. The Mission of the IICRC is to establish and advance globally recognized standards and certifications for the inspection, cleaning, restoration and installation industries. The organization serves as an independent, certification body, that sets and promotes high standards and ethics, and advances communication and technical proficiency within these industries. **Job Purpose** ERC Specialist will accurately process information into company specific software to build and maintain a working company database. Help facilitate the growth and development of the IICRC Certified Firm program, while maintaining the daily departmental tasks. Always provide outstanding customer service to our registrants and the public. **General Summary** Responsible for answering incoming calls, resolving customer questions, accurate and timely processing of technician renewals, entering data...

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