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IT Support Specialist

Advantage Behavioral Health Network • Evesham, NJ, US • published 2026-09-25 05:23:59.586357

Description

**Job Overview:** The IT Support Specialist is responsible for providing technical assistance and support to end\-users within the organization. This role involves diagnosing and resolving technical issues, configuring hardware and software, and assisting users with IT\-related problems. The IT Support Specialist plays a crucial role in ensuring the smooth operation of IT systems and enhancing user satisfaction through exceptional customer service. **Key Responsibilities:** * **Technical Support:** * Provide technical support to end\-users via phone, email, or in\-person. * Diagnose and resolve hardware, software, and network issues promptly and effectively. * Escalate complex technical problems to appropriate teams for resolution. * **Hardware and Software Configuration:** * Install, configure, and maintain computer systems, laptops, printers, and other hardware devices. * Install and update software applications, ensuring proper functionality and compatibility. * Set up and manage user accounts and access permissions. * **User Training and Documentation:** * Assist users with basic IT training, helping them become proficient in using software applications and IT resources. * Crea...

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