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Front Desk Agent/Night Auditor

Hampton Inn by Hilton - Lincoln White Mountains • Lincoln, NH, US • published 2026-10-09 21:03:20.004026

Description

**Job Overview** We are seeking a dedicated and friendly Front Desk Clerk/Night Auditor to join our team. This role is essential in providing exceptional guest services and ensuring smooth operations during the night shift. The ideal candidate will have a passion for hospitality, excellent communication skills, and the ability to multitask effectively in a fast\-paced environment. **Duties** * Greet and assist guests upon arrival, providing a warm welcome and ensuring a positive first impression. * Manage check\-in and check\-out processes efficiently, ensuring all guest information is accurately recorded. * Handle guest inquiries and resolve issues promptly, demonstrating outstanding customer service skills. * Conduct night audits, balancing accounts and preparing reports for management review. * Maintain knowledge of hotel services, local attractions, and events to provide guests with accurate information. * Operate phone systems with professionalism, managing incoming calls and directing them appropriately. * Ensure the front desk area is clean, organized, and welcoming at all times. * Collaborate with housekeeping and maintenance teams to address guest requests and maintain hot...

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