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Specialist, Customer Service, V1-FB

Carrington Mortgage Services, LLC • Phoenix, AZ, US • published 2026-09-25 05:23:59.543901

Description

### **Client Experience at Carrington** The Client Experience team is a group of organized and altruistic individuals who provide our homeowners with exceptional service. Whether taking ownership of collections, managing default processes, or solving homeowner issues in real\-time, the team acts as the bridge between Carrington and our homeowners. Equipped with extensive knowledge of the mortgage industry, each member prides themselves on embodying Carrington's mission of championing homeownership. ### **About the Role** We’re seeking a Client Engagement Specialist to navigate inbound and outbound homeowner communications in a professional, efficient, and friendly manner. The ideal candidate is able to shift seamlessly between the responsibilities of the Client Engagement and the Collections teams as needed. ### **Responsibilities** * Research and resolve homeowner issues using our top\-of\-the\-line internal mortgage servicing system. * Track and thoroughly document all homeowner communications. * Promote Valon\-specific products and services with a strong focus on homeowner satisfaction. * Compile lists of delinquent accounts and locate homeowners using credit bureau information,...

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