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Senior CX Analytics Consultant - Merchant Payment Services

U.S. Bank • Atlanta, GA, US • published 2026-09-30 13:58:50.831253

Description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever\-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. **Job Description** ------------------- U.S. Bank is seeking a Data Analyst to support Merchant Payment Services (MPS) by combining advanced analytical capability with a strong customer experience mindset. This role will acquire and integrate data from multiple sources, apply statistical techniques and analytical tools, and translate complex findings into clear, actionable recommendations. The analyst will examine Voice of Customer (VoC), operational and behavioral data to identify trends, key drivers, root causes and measurable improvement opportunities across the MPS customer journey. The role partners closely with CX, Product, Operations, Technol...

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