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Customer Service Specialist

NW Ohio Propane, LLC. • Bryan, OH, US • published 2026-11-10 00:59:02.474016

Description

**Overview** **Summary of Position:** Provide front\-line office support, assistance, and information to customers requesting service or changes to their service. Maintain customer records, invoicing, and handle delinquent accounts. Responsible for dispatching delivery and service drivers. **Job Responsibilities:** · Establish customer accounts for new customers and maintain customer records on the billing and point\-of\-sale systems, including appropriate inter\-company accounts and records. · Answer phones relating to processing payments, answering questions about billing, new service or repair, and directing customers to appropriate employees for assistance. · Perform the responsibilities of a scheduler/planner to dispatch delivery drivers/service technicians in an efficient manner. · Provide clerical assistance to the Operations Director. · Operate a computer and be proficient in systems related to customer billing and records, as well as Microsoft Office products. · Responsible for computing bills and researching customer usage histories in response to customer inquiries. · Perform sales and open new accounts for customers. · Prepare and run invoices, investigate, attempt to c...

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