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Customer Service Specialist

Essity • Charlotte, NC, US • published 2026-09-24 22:03:54.890492

Description

The Essity Order Administration \& Customer Service Team is currently seeking a Customer Service Specialist. This is a hybrid role \& will be based in our office in Charlotte, NC. **About the Role** The Customer Service Specialist serves as a trusted customer owner, escalation resource, and process improvement partner within Customer Service. This role provides superior service as a primary point of contact for customers, sales partners, and internal stakeholders while managing complex inquiries, account needs, order\-related issues, complaints, exceptions, returns, credits, remakes, and cross\-functional follow\-up. As automation and digital tools reduce repetitive manual work, the Specialist reinvests capacity into proactive customer communication, root\-cause resolution, digital adoption support, service reliability, and continuous improvement. The role represents Essity in a positive, professional, and customer\-centric manner, helping make the company easier to do business with through timely, accurate, consistent, and connected support across phone, email, digital ordering, portal, CRM, SAP, and other service channels. **What You Will Do** Customer Ownership and Service Deliv...

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