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Operations Specialist (Care Management and Member Services)(Hybrid - Queens, NY)

CareSource • Queens, NY, US • published 2026-10-08 03:03:36.699626

Description

**Job Summary:** The Operations Specialist \- ESH is responsible for the clerical, administrative, customer service and coordination activities to support Care Management and Member Services. **Essential Functions:** * Supports the provision of care plans, including ordering services for members (equipment and supplies, transportation, personal care, etc.), service intake from members, assisting Nurse Care Managers with member interactions, and authorizations processing. * Answers incoming calls, makes outgoing calls as requested and/or review member care management survey results, identifying issues requiring follow up. * Orders services and supplies, ensuring timely delivery. * Provides back\-up support to Member Services Representatives, including inbound and outbound call responsibility and other duties as needed to support Care Management and Member Services. * Create a welcoming environment by acknowledging a patient’s, visitor’s and customer’s presence immediately and being courteous and respectful to all. * Convey a positive attitude by being friendly, kind and interested in helping others, giving full attention to what the customer is saying and listening without interrupt...

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