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TIER I SERVICE DESK AGENT (JUNIOR, EXTENDED HOURS)

Empower AI Inc. • Remote, US • published 2026-10-01 15:58:16.173448

Description

Overview: Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai. Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active\-duty and veteran employees. Responsibilities: **Description** Empower AI is seeking a motivated **Tier I Service Desk Agent (Junior, Extended Hours)** to analyze and resolve IT incidents and service requests as a Tier I analyst on an enterprise IT Service Desk supporting a Department of War agency with approximately 13,000 users acro...

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