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Customer Support Coordinator - Enterprise

ArcBest • Fort Smith, AR, US • published 2026-09-25 05:23:59.579245

Description

**Job Description** The Customer Support Coordinator I \- Enterprise is responsible for supporting enterprise level customers by serving as a primary point of contact for day\-to\-day support needs and operational coordination. This position supports ArcBest customers by coordinating service needs, communicating timely updates, and assisting with the resolution of customer account\-related scenarios. **Responsibilities** * Provide day\-to\-day operational support for enterprise customers by coordinating customer needs, gathering information, and assisting with timely issue resolution. * Support customer accounts by monitoring customer activity, identifying potential service impacts, and communicating updates to internal and external stakeholders. * Coordinate with internal and external partners to support timely logistics execution. * Evaluate customer inquiries and operational challenges to determine urgency and impact. * Maintain knowledge of customer\-specific expectations, and support procedures to promote consistent service delivery. * Gather, organize, and maintain customer communications, operational updates, and resolution activity in designated systems to support customer ...

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