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Customer Service Product Delivery Consultant

Intercontinental Exchange • Jacksonville, FL, US • published 2026-10-03 15:14:19.443382

Description

Overview: **Job Purpose** Serves as a contributor with expertise in particular business processes responsible for formulating systems scope and objectives relative to a client organization's business plan and industry requirements. Acts independently or as a member of a project team responsible for providing technical guidance concerning the business implications of the application of various systems. Provides technical consulting on complex projects. **Responsibilities** * Consults directly with clients regarding system requirements and performance related to business processes in the servicing environment; specifically regarding their use of the MSP and related products. * Works individually or within a team on technology business consulting projects to meet specific client requirements. * Serves as liaison between end\-users and the information technology organization consultants during IT and technology consulting projects. * Expertly researches and documents client needs, technology, or regulations related to system design, enhancement that will impact multiple platforms and/or applications. * Analyzes industry, company, technology best practices, etc. Also analyzes system imp...

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