All jobs → Partner boards

Quality & Service Support Specialist

ProCustom Group • Cerritos, CA, US • published 2026-10-19 12:32:44.001416

Description

**Role summary** Takes ownership of service support for customer correspondence and RMAs, from intake through disposition and closure. Supports the Quality department in managing NCMRs, CARs, and audits, ensuring records are complete, deadlines are visible, and actions are followed through to completion. Also, serves as a bridge between QC, Engineering and customer by identifiying recurring issues, improving cross\-functional communication and strengthening process execution. This position is responsible for coordinating and driving process improvements rather than performing technical troubleshooting or independently determining engineering dispositions. **Key responsibilities** · **RMA ownership**: Manage the RMA process end to end, from intake through disposition and closure. Serve as the primary escalation point for customer communications, including difficult or sensitive cases. · **Customer correspondence**: Prepare clear, professional communication on failures, dispositions, and corrective actions. Set expectations, manage escalated customer concerns and maintain positive customer relationships. · **Quality support**: Manage the lifecycle of NCMRs and CARs, including routing...

Get jobs like this daily in Telegram: @careeri_bot