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Lead AI Solutions Architect

Genesys • IN, US • published 2026-10-06 07:33:52.746513

Description

locations Indiana, USA time type Full time posted on Posted Today job requisition id JR112456**Be the one building AI\-powered experiences where they matter most.** At Genesys, we help organizations create better customer experiences through AI\-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real\-world enterprise environments every day. Genesys is seeking a hands\-on Conversational AI Engineer to build, optimize, and continuously improve Virtual Agents and Agentic Virtual Agents on Genesys Cloud. In this role, you will combine NLU development, prompt engineering, data analysis, and customer collaboration to improve the reliability and effectiveness of automated customer experiences in production. You will work deeply with real\-world conversation data, iteratively refining NLU models and LLM prompts while partnering with customers and cross\-functional teams to transla...

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