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Medical Assistant Telephone Triage (OB/GYN)

Women's Health of Central MA • Worcester, MA, US • published 2026-10-09 21:03:20.030421

Description

**Full\-Time, Monday through Friday, 8:30am\-5pm** **DUTIES:** Under the direct supervision of the Practice Manager and under the direction of OB/GYN physicians or midwife, assist in patient care via telephone triage at a high\-volume, fast\-paced call center. Triage responsibilities include but are not limited to: * Gather pertinent information from patients to convey to healthcare providers * Communicate in effective and timely manner with providers and patients * Thoroughly document communication in patients' electronic medical record * Transmit, on behalf of the providers, electronic lab orders and ordered prescriptions * Schedule appointments, surgeries, and procedures * Obtain prior authorizations/certifications from insurance companies * Process referrals * Coordinate care with patients' other healthcare providers * Other related work as required **EDUCATION / EXPERIENCE:** Minimum educational requirements for this position are both a high school diploma/GED and either a current Medical Assistant certification or registration. One year of medical experience in a physician's office, clinic or hospital preferred; will train highly motivated new graduate. OB/GYN experience an a...

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