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Delivery Operations Coordinator

Ashley | The Wellsville Group • Batavia, NY, US • published 2026-10-10 09:03:13.313715

Description

Our Batavia, NY location is looking for a detail\-oriented **Delivery Operations Coordinator** to manage scheduling, coordinate with guests, and support our delivery teams. You’ll ensure every delivery runs smoothly and every guest has a great experience! **What You’ll Do:** **Scheduling \& Guest Communication** * Monitor and organize the inbox daily, responding promptly. * Schedule deliveries accurately—confirm addresses, order details, phone numbers, and explain the process clearly. * Contact guests to book deliveries, share operating hours, and keep communication consistent. * Follow up daily until every delivery is confirmed. **Performance \& Guest Support** * Meet or exceed KPIs for scheduling efficiency, on\-time delivery, and guest satisfaction. * Submit Route Change Forms and Account Reviews, following up to resolve issues. * Track deliveries in real\-time to ensure accuracy and timeliness. * Respond quickly to guest inquiries via Podium and other channels, aiming for one\-call resolutions. * Take on additional tasks as needed to support the team. **What You Bring:** * Strong computer skills, including typing and Microsoft Office. * Clear, professional phone presence. * Cus...

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