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Night Auditor/Front Desk Agent

Crowne Plaza Hickory • Hickory, NC, US • published 2026-10-19 18:32:16.074199

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Description

**JOB DESCRIPTION:**NIGHT AUDITOR/ FRONT DESK **REPORTS TO:** Front Office Manager **POSITION SUMMARY:** This position will be part\-time and primarily second shift (3 p.m. to 11 p.m.) with occasional first shift hours (7 a.m. to 3 p.m.). The candidate must be personable, have a positive and motivating attitude and ready to help guest. Must be able to multi\-task and work in a fast paste environment while responding to guest needs. Must be flexible to work any day of the week including holidays and weekends. Primary Duties: * Checking in/out guests. * Creating and modifying reservations. * Answering phone calls and providing requested information. * Communicating with staff to ensure daily operations are conducted effectively. * Counting and handling cash on hand properly. * Code electronic keys. * Solving any guest issues or complaints or communicating them with management if unsure on actions to take. Checks front office accounting records for accuracy and, on a daily basis, summarizes and compiles information for the hotel's financial records. Tracks room revenue, occupancy percentages, and other front office operating statistics. Prepares a summary of cash, check, and credit ca...


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