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Member Service Specialist

Champion Credit Union • Waynesville, NC, US • published 2026-10-17 20:18:30.079454

Description

Job Description Statement The Member Service Specialist creates exceptional member experiences by delivering accurate, efficient, and personalized service while building trusted financial relationships. This position serves as the primary point of contact for many member interactions and is responsible for identifying member needs, providing appropriate solutions, protecting member information, and ensuring every interaction reflects Champion Credit Union's commitment to service, operational excellence, and community. Credit Union Branch Staff Standards * Represents CCU in a courteous and professional manner. * Build and maintain positive relationships by providing consistent, service\-focused support. * Follows all operational and security procedures, including dual\-control functions and branch opening and closing procedures. * Maintains expert knowledge of credit union products and services and exhibits confidence to educate members and recommend appropriate financial solutions. * Promote and cross\-sells products and services based on member needs. * Protects member information and maintains confidentiality at all times. * Ensure that the Credit Union’s quality reputation is ma...

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