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Implementation Manager, Core

First Due • Remote, US • published 2026-10-07 15:03:33.345583

Description

**About First Due** First Due’s mission is to prevent first responder injury or death by providing fire and EMS agencies with transformative, end\-to\-end software solutions that empower them to run safer, smarter, and more effective operations. ### **Job Title: Implementation Manager, Core** **Location**: Remote \- US Only **Country**: United States **Department**: Professional Services **Reports To**: Director, Professional Services **Position Type**: Full\-Time **Salary**: $100,000 ### **Job Summary:** The Core Implementation Manager (Core IM) is the sole owner of a portfolio of roughly 40\+ First Due Core implementations, typically multi\-module engagements. These standard and moderately complex projects carry real configuration complexity and frequently include CAD integration and historical data migration, requiring disciplined project management, strong customer command, and the ability to direct several internal specialists toward a single go\-live date. The Core IM owns the customer relationship and every project in the portfolio from contract signature through go\-live and handoff to Customer Success, and is accountable for planned duration, scope, risk, customer communic...

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