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Hotel Front Desk Agent/Night Auditor

Metro Hospitality Services Inc • Fresno, CA, US • published 2026-10-23 02:05:07.146650

Description

The Hampton Inn \& Suites Fresno Northwest is seeking a reliable and detail\-oriented individual to join our team as a Front Desk Representative. As a Front Desk Representative, you will play a crucial role in ensuring the smooth operation of our hotel. This is a Full\-Time or Part\-Time position. Responsibilities: \- Conduct night audit procedures to reconcile daily guest transactions, including room charges, taxes, and other miscellaneous charges. \- Verify the accuracy of guest accounts and resolve any discrepancies or issues promptly. \- Handle guest check\-ins and check\-outs during overnight shifts with a friendly and professional demeanor. \- Respond to guest inquiries, requests, and complaints in a timely and efficient manner, providing exceptional customer service. \- Monitor and maintain the safety and security of the premises throughout the night. \- Prepare and distribute daily reports, including occupancy, revenue, and other relevant data. \- Assist in other front desk duties, such as answering phone calls, making reservations, and providing information about hotel facilities and services. \- Collaborate with other hotel staff to ensure a seamless transition between sh...

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