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Customer Service Specialist - Part-time (Mornings - Monday-Friday)

Melaleuca • Idaho Falls, ID, US • published 2026-11-13 07:00:59.117283

Description

Answers Customer Service calls in a professional and courteous manner. Solves all issues with the purpose of creating complete customer satisfaction, taking every opportunity to show the customer their value to the company. You'll become a part of a fast\-paced team dedicated to a feel\-good lifestyle brand dedicated to changing lives. Like the rest of Melaleuca, we are proud to be part of a values\-driven organization that treats employees with respect. **Responsibilities** * Develops a positive line of communication with customers and leadership. * Maintains a professional and courteous manner when interfacing customers. * Records notes related to every call taken in customer log files in detail. Read logs before finding resolution. * Forwards logs pertaining to shipping problems, customer concerns, and requests to appropriate department, service group, or individuals. * Reships products lost by carrier, damaged or items missing from the order by verifying the actual order and completing a reship invoice. * Refunds issues on customers’ accounts. * Contacts customers regarding address issues resulting in returned parcels. * Reclaim product sent in error, and issuing prepaid postag...

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