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Sr. Forecasting Manager, Amazon Customer Service

Amazon.com • Seattle, WA, US • published 2026-10-08 03:03:36.638046

Description

**DESCRIPTION** --------------- We are looking for an experienced professional with excellent analytical skills and strong business acumen to join Network Solutions Forecasting team. Network Solutions organization owns the end\-to\-end workforce planning and execution of Amazon's customer service network. Our forecasting, labor planning, scheduling, and real\-time management solutions are responsible for the millions of daily decisions needed to provide efficient and frustration\-free support to our customers around the world. This is a high impact role with goals that directly impacts the bottom line of the business. Accurate forecasts drive improvements in cost and quality of our customer service on a global scale. This role requires a delicate balance in delivering models that are statistically grounded but also explainable operationally \- business leaders must be able to understand what variables impact forecast variance and how they should respond tactically. This is a high visibility role with heavy interaction with senior leadership. Analytical ingenuity and leadership, coupled with demonstrated cross\-functional partnership, are critical skills for this role. The ideal can...

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