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Front Desk Clerk/Night Auditor

None • Michigan City, IN, US • published 2026-10-18 14:19:40.869937

Description

**Job Overview** Join our dynamic hospitality team as a Front Desk Clerk/Night Auditor, where your energy and attention to detail will create memorable guest experiences around the clock. In this vital role, you will serve as the welcoming face of our hotel during night shifts, ensuring smooth operations, accurate financial reporting, and exceptional customer service. Your proactive approach and hospitality expertise will help foster a safe, efficient, and guest\-centric environment that keeps our guests returning happily. **Responsibilities** * Greet guests warmly upon arrival and assist with check\-in and check\-out procedures using property management systems (PMS) such as OPERA or similar platforms. * Manage multi\-line phone systems with professionalism, providing information and routing calls efficiently while maintaining excellent phone etiquette. * Conduct nightly audits of guest accounts, ensuring accuracy in billing, reservations, and financial transactions in compliance with hotel policies. * Handle guest inquiries, requests, and complaints promptly to ensure maximum satisfaction and resolve issues using customer service problem\-solving skills. * Maintain security by mo...

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