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Manager, Merchandising Operations

The RealReal • Secaucus, NJ, US • published 2026-11-06 06:59:13.171508

Description

**About The Role** ================== The Manager, Authentication oversees a team of Authenticators in a production\-driven, e\-commerce warehouse environment.**What You Get To Do Everyday** =============================== * Lead, develop, and inspire a high\-performing team * Provide positive and inspirational leadership by building a strong organization focused on the employee and consignor experience * Drive individual and team results through coaching and development techniques that support a positive and engaging employee experience * Develop and execute continuous improvement projects that will enable better scaling e\-commerce * Drive achievement of quality and performance metrics including unit economics, quality and SLA * Track and report on individual and team productivity throughout the month * Act as primary point of contact for the copy/receiving team regarding the authenticity of items * Ensure the success of the company by checking random assortments of product and actively identifying authentication issues/threats to the business * Develop and implement resources and trainings to prevent acceptance of counterfeit goods * Assist the Authentication and Brand Complianc...

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