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Senior Manager, Customer Operations

Piedmont Airlines • Charlotte, NC, US • published 2026-10-01 21:59:21.833061

Description

*We can’t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow.* At Piedmont Airlines, our strength is the way we deliver industry\-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable professional to join our team as a Senior Manager, Customer Operations in our Ground Handling Department*.* The primary responsibility of the position is to manage the operational activities of the department in accordance with established policies and procedures, where focus is on safe equipment handling and staffing. The successful candidate will have two years of airline management experience and working knowledge of Airport Operations Area (AOA) environments. This position will report to the Department Manager, Customer Operations. **Essential Duties:** * Prepare reports and records for department leadership * Coordinate department activities to ensure efficiency and economy * Evaluate, develop, and improve practices and procedures * Monitor and analyze costs and budget preparation * Hire, coach, and provide career development...

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