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Customer Service Operations Supervisor

Chemical Guys • Torrance, CA, US • published 2026-09-30 07:58:48.940079

Description

Description: The Customer Service Operations Supervisor leads the operational backbone of Customer Service for Chemical Guys and Fast5Xpress, owning quality assurance, escalated case and claims management, performance reporting, and process improvement. This role supervises one direct report, setting clear expectations, coaching to quality standards, and managing performance. Working closely with the Customer Service Manager and partners in Product Development, Logistics, Finance, and Fast5 Xpress, the Supervisor turns customer service data into practical improvements that reduce recurring issues and raise customer satisfaction. The role also plays a hands\-on part in testing and refining AI, automation, and self\-service tools as the department scales. **Key Responsibilities** * Supervise, coach, and develop one direct report, including setting goals, holding regular one\-on\-ones and performance reviews, managing schedules, timekeeping, and meal and rest break compliance, and addressing performance issues in partnership with the Customer Service Manager. * Conduct formal quality assurance (QA) audits of customer interactions across phone, email, Live Chat, TikTok Chat, and other ...

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