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Patient Account Specialist Senior - TLRA Support Services

CHRISTUS Health • Houston, TX, US • published 2026-09-29 08:55:30.933477

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Description

**Description** Summary: Provides medical collection services for TLRA collection units. Utilizes a strong background as a medical collection specialist to successfully resolve accounts placed with TLRA for collection. This involves performing collection activities related to follow\-up and account resolution and includes communication with patients, clients, reimbursement vendors, and other external entities while adhering to all client, state, and federal guidelines. Patient and client satisfaction is essential. Associates in the collection units are expected to have knowledge of the overall collection work processes for both active AR and BD inventory. Responsibilities: * Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders. * Provides effective collection services, ensuring the successful recovery of accounts in accordance with client and state guidelines as well as TLRA’s business objectives. * Documents and updates patient account information in TLRA’s collection software system timely and accurate to include appropriate account status. * Handles inbound patient and/or carrier calls promptly and professionally, ...


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