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Customer Service Specialist

Brown University Health • Providence, RI, US • published 2026-10-07 21:03:27.371854

Description

* Job ID: JR\-113115 * Entity: Brown University Health * Location Name: Corporate Headquarters * City, State: Providence, RI * Work Type: FULL TIME * Hours Per Week: 40 * Shift: Day * Posted Date: 10/7/2026 **SUMMARY** ----------- Under general supervision of Collection/Customer Service Supervisor perform wide variety of duties to collect patient accounts receivable for Brown University Health. Brown University Health employees are expected to successfully role model the organization's values of **Compassion**, **Accountability**, **Respect**, and **Excellence** as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: * Instill Trust and Value Differences * Patient and Community Focus and Collaborate **RESPONSIBILITIES** -------------------- Utilizing the Aged Trial Balance report, review patient accounts to ascertain previous billing and collection action taken and work all credit balances. Refer outstanding account to collection agency for further action when colle...

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