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Commercial HVAC Service Account Manager

Southwest Mechanical Services, Inc. • El Cajon, CA, US • published 2026-10-07 21:03:27.349748

Description

**Position Summary** The HVAC Account Manager is responsible for developing and maintaining strong relationships with commercial customers while driving service, repair, retrofit, and maintenance agreement sales. This role serves as the primary point of contact for assigned accounts, ensuring customer satisfaction, identifying facility needs, generating proposals, and coordinating with internal operations teams to deliver exceptional service. The Account Manager is expected to grow existing accounts, secure new business opportunities, and support the company's revenue and retention goals. **Essential Duties and Responsibilities** **Customer Relationship Management** * Serve as the primary point of contact for assigned customer accounts. * Build and maintain long\-term relationships with facility managers, property managers, building engineers, and decision\-makers. * Conduct regular customer visits to review equipment condition, service performance, and future needs. * Respond promptly to customer inquiries and concerns. * Ensure customer satisfaction through proactive communication and follow\-up. **Sales and Business Development** * Identify and develop opportunities for repairs,...

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