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B2B Order Entry & Customer Service Specialist

JS Linen and Curtain Outlet • Statesville, NC, US • published 2026-10-07 21:03:27.373428

Description

We are seeking a detail\-oriented **B2B Order Entry \& Customer Service Specialist** to join our manufacturing team. In this role, you will support customer accounts across the **hospitality, healthcare, and retail** sectors for our lines of bed pillows, mattress pads, and blankets. This is a business\-to\-business manufacturing support role and is not a retail, cashier, or standard call\-center position. You will work directly with corporate purchasing teams, hospital logistics contacts, and retail buyers, so success in this role requires strong accuracy, focus, and experience supporting complex product lines. **Key Responsibilities** 1\. Order Processing and Account Support * · Review product configurations carefully, including differences in size, fill, fabric, and compliance requirements. * · Enter high\-volume B2B wholesale orders into QuickBooks with accurate pricing, customer details, and shipping terms. * · Convert approved sales orders to invoices and cross\-check client purchase orders to help prevent billing discrepancies. 2\. Excel and Logistics Coordination * · Use customized, multi\-tab Excel spreadsheets to track order details, calculate quantities, and review produc...

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