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Information Receptionist - Red Coat Ambassador

US Department of Veterans Affairs • Durham, NC, US • published 2026-10-10 15:03:03.666142

Description

**Summary** ----------- This position serves as Information Receptionist (Red Coat Ambassador) at the Durham VA Medical Center (VAMC) in the Executive Director's Office under the Veteran Experience Office. The purpose of this position is to support of the overall mission of the Durham VA Medical Center and enhance the level of patient satisfaction and positive customer satisfaction in day\-to\-day operations Learn more about this agency **This job is open to** ----------------------- ### **The public** U.S. Citizens, Nationals or those who owe allegiance to the U.S. **Duties** ---------- \*\***\*THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION\*\*\*** **MAJOR DUTIES:** * Serves as the initial and the final point of contact for guests entering and leaving the facility and is a key influence toward patient/public perception. * Provides Veterans/patients, their families, and visitors with staff who can respond quickly to inquiries, identify problems, and improve the experience of those visiting the campus. * Performs customer service and guest relations and shows understanding, friendliness, courtesy, tact...

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