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Senior AI Engineer – Voice & Conversational AI

Tower Loan • Flowood, MS, US • published 2026-10-14 20:18:37.646178

Description

**We take pride in what we do! Deciding to come grow with us is an exciting opportunity to enhance your career success stories. You are the center to what we do. We would love to have you here!** The Senior AI Engineer \- Voice \& Conversational AI is responsible for designing, developing, and implementing AI\-powered voice solutions that enhance customer engagement and operational efficiency at Tower Loan. This position plays a key role in advancing the company's use of artificial intelligence to support customer service, account servicing, payment reminders, and other business operations. The ideal candidate is an experienced software engineer with a strong background in conversational AI, real\-time technologies, and developing secure, scalable solutions.**Duties/Responsibilities:** * Design, develop, and maintain real\-time AI voice applications using large language models, speech\-to\-speech technologies, and conversational AI platforms. * Develop automated conversational workflows for customer service, payment reminders, promise\-to\-pay interactions, account servicing, and other business needs. * Configure AI prompts, conversation policies, security controls, escalation proc...

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