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Helpdesk Technician

Harris County • Houston, TX, US • published 2026-09-26 03:51:38.568286

Description

**Position Description** ------------------------ As a Helpdesk Technician, you will play a crucial role in our IT support team, providing technical assistance and support to our employees, customers, and partners in a timely and professional manner. This position is ideal for individuals with prior experience in IT support who are looking to further develop their skills and contribute to a dynamic work environment. You will have the opportunity to utilize your expertise in troubleshooting hardware and software issues, ensuring the efficient operation of our organization's IT infrastructure while delivering exceptional customer service. **Duties and Responsibilities:** * Provide technical support to end\-users via phone, email, or in person, resolving issues promptly and effectively. * Diagnose and troubleshoot hardware, software, and network problems, implementing timely solutions to minimize downtime. * Install, configure, and maintain desktops, laptops, printers, and other peripheral devices, ensuring optimal performance and reliability. * Collaborate with team members to assist in the setup and maintenance of user accounts, access permissions, and security protocols. * Escalate...

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