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Customer Experience Analyst

Demant • US • published 2026-10-02 15:58:45.691429

Description

Overview:### **The Oticon Customer Experience (CX) Analyst supports the execution and ongoing development of Oticon’s Voice of Customer (VoC) and Customer Experience programs. The role analyzes customer experience, operational, and sales data to identify trends, emerging issues, and opportunities and translates findings into actionable business insights. This role supports and maintains the internal processes required to gather, monitor, and report customer experience metrics and insights.** Responsibilities: * Support and maintain CX measurement frameworks and established methodologies for measuring customer experience. * Support the VoC program by analyzing customer data, trends, and qualitative feedback and translating findings into actionable insights; collaborate with stakeholders across all Oticon functions to support customer\-focused decision\-making. * Conduct detailed analysis and pattern recognition across customer experience and operational data to identify meaningful trends, emerging issues, recurring customer pain points, and opportunities for improvement. * Build effective working relationships with key stakeholders and clearly communicate customer insights to suppor...

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