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E-Commerce Department Manager

Goodwill Industries of Northern Illinois • Rockford, IL, US • published 2026-10-03 09:13:43.260912

Description

**Accountability:** Responsible for the day\-to\-day operation, performance and results of an assigned Ecommerce department. Provides leadership and direction to ECommerce Associates while ensuring department productivity, quality, inventory flow, customer service, safety, and compliance with established policies and procedures. Works collaboratively with the ECommerce Manager, Ecommerce Assistant Manager and other ECommerce Department Managers to support the overall success of the ECommerce operation. **Responsibilities \& Essential Functions:** **Process Management** * Takes ownership of the overall operation of the assigned Ecommerce department, including productivity, quality, workflow and product flow. * Supports achievement of budgeted sales and expenses. Supports operations and employees to achieve departmental sales and sell\-through goals. * Assists in the development of Standard Operating Procedures (SOPs) and other training materials as necessary. * Performs opening and closing duties including having keys to Ecommerce. * Ensures departmental compliance with all company policies and procedures. **People Management** * Mentors and trains new team members. * Maintains posi...

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