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Associate Director, ServiceNow Platform Engineering

OneMain Financial • Baltimore, MD, US • published 2026-10-08 03:03:36.643290

Description

**Key Responsibilities** Production Operations Enablement via ServiceNow * Enable Production Operations teams through ideal and out of the box workflows for Incident, Problem, Change, Request, and Knowledge Management * Reduce response times and manual triage by integrating observability, logging and alerting platforms (Ex: BigPanda, OpsRamp, Elastic, Datadog, grafana, etc) into automated incident creation and enrichment workflows * Provide support managers with role\-specific dashboards for SLA adherence, outage impact, post\-incident reviews, and change performance analytics * Enable operational resilience through risk\-informed Change Management, blackout enforcement, CAB automation, and CI/CD integration for deployment tracking * Drive root cause transparency through structured After\-Action Review templates, automated incident\-to\-knowledge conversion, and trend visualization. Enterprise Architecture and Platform Strategy Alignment * Provide architecture and engineering teams with a governed, extensible platform for business service modeling, data normalization, and shared system\-of\-record usage * Support reference architecture principles by exposing reusable applications, ...

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