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Member Services Specialist

Lion's Heart • CA, US • published 2026-11-03 15:17:12.068791

Description

**Job Overview** We are seeking an organized, personable, and detail\-oriented Member Services Specialist to join a small, mission\-driven organization. This position serves as a primary point of contact for members and customers, providing excellent customer service while supporting daily administrative and operational functions. The ideal candidate is a strong communicator who enjoys helping people, takes initiative, and can confidently manage multiple responsibilities in a remote environment. We're looking for someone who is dependable, resourceful, and takes pride in providing a positive customer experience. **Key Responsibilities** * Respond to incoming phone calls, emails, and live chat inquiries in a timely and professional manner. * Serve as a primary point of contact for members and customers, answering questions and resolving issues. * Assist with account management, registrations, renewals, billing inquiries, and general administrative requests. * Maintain accurate records and update information within internal databases and CRM systems. * Conduct proactive follow\-up with customers regarding incomplete registrations, outstanding payments, and account\-related matters. *...

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