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Tax Concierge Specialist - Seasonal

APRIL • US • published 2026-09-24 22:03:54.952471

Description

**About the role** april is looking for customer\-focused **Tax Concierge Specialists \- Seasonal** who thrive in fast\-paced environments, adapt quickly, and care about delivering great service. In this role, you'll support pro customers via chat, assist with tax questions, and help guide clients through the filing process using april's professional tax services, which are embedded in our financial partners' sites. You'll be a part of a collaborative team where we build, learn, and iterate quickly, and your insights help shape the experience we deliver. This is a full time, US based position starting on January 11th, 2027 through April 30th, 2027\. Sound like you? Let's change how taxes get done. **Key responsibilities** * Support Pro customers via chat by answering tax questions, assisting with document gathering, and providing status updates on their returns * Respond to every customer with warmth, patience, and professionalism, including those who are frustrated, stressed, or navigating difficult personal situations * Conduct customer outreach via messaging and outbound calls as filing deadlines approach * Own customer issues through to resolution, following up proactively and ...

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