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Customer Service Specialist

Ethos • Cedar Falls, IA, US • published 2026-09-29 14:55:37.591685

Description

**Customer Service Specialist** The Customer Service Specialist is responsible for providing support to the sales and service team in delivering professional and timely customer service to clients. **Position Responsibilities:** * Complete tasks to service customers, such as renewal processing, processing of monthly reports, and certificate issuance. * Gather information for new business and renewal applications. * Prepare applications for submission to selected markets. * Process and follow up on insurance coverage change endorsements. * Initiate and monitor renewal processes. * Document all relevant contacts and developments to customer accounts on the Agency Management System. * Proactively communicate with customers as needed and establish follow\-up procedures for outstanding items. **Requirements*** ***2\+ years of Customer Service experience.*** * Must have strong organizational skills. * Must be a motivated professional who is able and willing to provide excellent customer service. * Must have a strong attention to detail. * Must have computer skills, including Windows, Outlook, Word, and Excel. **Benefits** * Health Care Plan (Medical, Dental \& Vision) * Retirement Plan (...

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