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Senior Staff Machine Learning Engineer_Voice AI Engineer

ServiceNow • Santa Clara, CA, US • published 2026-10-07 15:03:33.214260

Description

**Company Description** It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI\-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. **Job Description** **What you get to do in this role:** * Contribute to the design, development and implementation of the core Voice Platform (Audio Acquisition, Conversation Management, Speech Generation, integration with API and self\-hosted Voice AI models, Voice Harness) * Partner with product managers to work with customers, understand their use cases and technology challenges, and build for their success * Build and deploy large Voice AI distributed systems at scale spanning multiple regions and datacenters * Bu...

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