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Patient Service Representative

Advocate Aurora Health • Lexington, NC, US • published 2026-09-25 21:51:46.166929

Description

**EDUCATION/EXPERIENCE:** High school diploma or GED required. Patient access (scheduling, registration and financial clearance), insurance verification, billing or certified medical assistant experience preferred. **LICENSURE, CERTIFICATION, and/or REGISTRATION:** N/A **ESSENTIAL FUNCTIONS:** 1\. Greets patients arriving for their appointments. Monitors patient flow to ensure patients are cared for in the most efficient and courteous manner. 2\. Ensures all patient demographic and insurance information is complete and accurate 3\. Completes the registration process on walk\-in patients, verifies and / or updates patient demographic and insurance information if changes or additions have occurred 4\. Verifies insurance benefits. Obtains, calculates and collects the patient's out of pocket financial liability. Requests and collects past due and present balances or estimates due 5\. Follows the Financial Clearance policy for non\-urgent patient services if financial clearance has not been completed or authorization has not been obtained, when appropriate 6\. Identifies patients in need of financial assistance and refers patients to Financial Counselor 7\. Performs visit closure, inclu...

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