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Director, Merchant Experience - Strategy & Operations

DoorDash • Chicago, IL, US • published 2026-10-18 08:19:22.289821

Description

**About the Team** ------------------ On the Merchant Strategy \& Operations team, our mission is to have best\-in\-class restaurant selection for Consumers and build products and services for our Merchants to grow their businesses profitably on DoorDash. We work on problems ranging from acquiring and onboarding new merchants to building a positive experience and solving pain points for existing merchants, to growing their sales through new products and services. **About the Role** ------------------ As a Merchant Strategy \& Operations Director at DoorDash, you will lead the support experience for our merchants, owning both the strategy \& execution of how we serve them once they're live on the platform. You'll be responsible for transforming support into a tech\-first, scalable, and seamless experience that drives merchant satisfaction, retention \& loyalty. **You're excited about this opportunity because you will…** ----------------------------------------------------------- * **Strategize** – Build the strategy for helping merchants succeed once they're live on DoorDash by providing fast and seamless solutions when merchants face issues, minimizing operational friction * **Expe...

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