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Food & Beverage Operations Supervisor
Hilton • Rosemont, IL, US • published 2026-09-29 08:55:30.979720
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Description: **JOB SUMMARY** Daily supervision and direction of outlet \& banquets service staff. Assist in the development, implementation, and maintenance of quality standards for outlets \& banquets. Interact with guests to ensure a positive guest experience. Provides floor supervision during high\-demand service periods across outlets and banquets, resolving guest issues, delays, product shortages, and operational challenges before they escalate. Ensures Hilton service standards, cleanliness, and presentation are consistently upheld. **ESSENTIAL FUNCTIONS** * Ensure that meals are being served in a professional and timely manner by circulating within the outlet and communicating with the kitchen and the order takers. Handle guest complaints. * Ensure availability of manpower, supplies, and equipment to ensure positive guest experience. Assist in hiring, scheduling, supervision, and control of greeters, servers and bus attendants. * Attend pre\-meal meetings and conduct ongoing training of employees to ensure that employees continue to improve their performance. * Assist in the completion of reports on production and necessary requisitions. Assist in regulation of distribution o...
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