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Key Customer Success Manager

C.H. Robinson • Chicago, IL, US • published 2026-10-10 03:03:06.968899

Description

C.H. Robinson is seeking a **Key Customer Success Manager** to join our Robinson Managed Solutions (RMS) team. In this role you will be responsible for growth and retention of key and strategic accounts. You will ensure our customers are deriving maximum value and utilization from our technology and services via relationship\-focused client management. As the primary point of accountability, you will develop strategic relationships, provides value creation, solution expansion, and ensures overall customer satisfaction. This is accomplished by cultivating trust, creating alignment of executive level customer contacts, and customer advocacy. Additionally, you will drive results through strategic business reviews and strategic account plans and owns the customer value proposition. This is an exciting opportunity to play a critical role in driving innovation and creating strategic partnerships that transform supply chains. This is a hybrid position with 4 days in office in Chicago. **DUTIES AND RESPONSIBILITIES** The duties and responsibilities of this position consists of, but are not limited to, the following: **Grow Profitably:** * Manage top and bottom lines of the accounts (\~$3M\...

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