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IT Service Desk Specialist 2

Ferris State University • Big Rapids, MI, US • published 2026-11-02 09:22:08.188169

Description

**Job no:** 498371 **Work type:** Staff **Location:** Big Rapids, MI 49307 **Categories:** Clerical **Position Title:** IT Service Desk Specialist 2 **Location:** Big Rapids (Main Campus) **Department:** 54202 \- ITSC Service Desk **Advertised Salary:** $23\.43 Hourly rate pursuant to the FSU and CTA/MEA\-NEA Agreement **Benefits:** Comprehensive benefits package (health care, vacation, etc.). Clerical Tech Association (CTA) **FLSA:** Non\-Exempt **Temporary/Continuing:** Continuing **Part\-Time/Full\-Time:** Full\-Time **Union Group:** Clerical\-Technical Association (MEA\-NEA) **Term of Position:** 12 Month **At Will/Just Cause:** Just Cause **Summary of Position:** The IT Service Desk Specialist 2 provides daily operational support to the ITS Call Center and is primarily responsible for overseeing student employees assigned to the Call Center. The position provides hands\-on training, daily work direction, coaching, task assignment, and operational oversight to ensure student employees consistently provide timely, professional, and effective technology support to the University community. In addition to Call Center responsibilities, the position serves as a central resource for ...

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