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Senior Manager - Program & Project Management

LTM Limited • Raleigh, NC, US • published 2026-10-08 03:03:36.750187

Description

**Role description** Primary Very Good communication This is production support to work with 24x7 members operating from Offshore resources Have worked in infra tools upgrades installation kind of projects Perform Change validations and internal change management Should run the handover call to ensure the next shift has all the information Check emails and make sure all the emails are responded SNOW ticket quality to be audit and regular check to be performed Follow up on backlogs and reduce them to zero Track and coordinate for vulnerabilities updates and closure Ensure the attendance in shifts Lead issue triage and coordinate with development infrastructure cloud database and vendor teams Drive resolution within agreed SLAs Ensure Root Cause Analysis RCA is initiated and tracked for major issues Environment Tools upgrades planning tracking and execution Track delivery commitments dependencies and action items Maintain status trackers issue logs and risk registers Communicate risks blockers and mitigation plans promptly Manage leadership updates during critical incidents and project milestones Maintain a single source of truth for shift activities Recommend process improvements mo...

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