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Medical Intake/Customer Service/Billing Specialist

Community Centered Home Healthcare, LLC • Silver Spring, MD, US • published 2026-11-13 00:59:52.776511

Description

**Overview** As a Medical Intake/Customer Service/Billing Specialist, you’ll guide patients through intake and billing with clear, respectful support. You’ll gather and maintain accurate medical records, answer questions, and help move healthcare claims from submission through follow\-up. Your attention to detail and knowledge of medical billing will help patients and care teams navigate administrative steps with confidence. **Responsibilities** * Collect and verify patient information, insurance details, and medical records; update EMR/EHR (electronic medical record/electronic health record) systems. * Respond to patient questions, explain billing processes, and provide customer service while protecting confidential information. * Prepare, submit, and track healthcare claims; review billing software records for accuracy and resolve discrepancies. * Apply medical terminology, medical coding, and health insurance knowledge to support billing and claims management, including CPT (Current Procedural Terminology), ICD (International Classification of Diseases) coding, ICD\-9, ICD\-10, and DRG (diagnosis\-related group) workflows. * Follow up on unpaid balances and support medical colle...

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