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Patient Services Specialist

Horizon Behavioral Health • Savannah, GA, US • published 2026-10-01 09:58:24.938148

Description

Description: The Patient Services Specialist is responsible for the execution of the daily activities of the front office. The Patient Services Specialist will ensure compliance with HIPAA/OSHA standards. At all times, the position will display excellence in customer service and exhibit the values of integrity and compassion. Responsibilities include but are not limited to: * Recognize and register patients upon arrival. * Verify current patient demographics. * Collect co\-pays and account balances. * Check all insurance for accuracy, and perform eligibility checks. * Maintain provider schedules ensuring they are fully booked at all times. * Answer multi\-line phone systems and direct all calls to appropriate parties. * Check voice mail for messages, and distribute accordingly. * Answer all triage calls by taking a message/or referring to the back office. * Schedule appointments for multiple offices, accurately and efficiently. * Diligently handle medical records release and/or request. * Return patient calls and relay messages to patients under the direction of the providers * Send out follow\-up reminder notices. * Monitor supplies used in the front office and notify the supervis...

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