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Customer Engagement and Experience Quality Assurance Auditor II

L.A. Care Health Plan • Los Angeles, CA, US • published 2026-09-24 16:04:07.173417

Description

**Customer Engagement and Experience Quality Assurance Auditor II** =================================================================== Job Category: Customer Service Department: Engagement \& Experience Quality \& Excellen Location: Los Angeles, CA, US, 90017 Position Type: Full Time Requisition ID: 13322 **Salary Range:** $55,245\.00 (Min.) \- $69,045\.00 (Mid.) \- $82,867\.00 (Max.) Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low\-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time. Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low\-income communities and residents and to support the safety net required to achieve that purpose. **Job Summary** --------------- The Customer Engagement and Experience (CE\&E) Quality Assurance Auditor II is responsible for monitoring and actively influencing the Contact Center (CC) team’s quality performance, ensuring that the qua...

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