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Client Success Consultant

Service Management Group • Remote, US • published 2026-10-03 03:14:00.044005

Description

**Client Success Consultant** **What we’re looking for** The Client Success Consultant is the primary client contact at SMG, building strong relationships with clients and program owners while helping them get measurable value from their experience management programs. This role combines client partnership, program strategy, product expertise, training, and proactive guidance to improve program health, feature adoption, usage, satisfaction, and ROI, while connecting client priorities to the right SMG capabilities. **What you’ll do*** Serve as an SMG program and product expert, demonstrating features and delivering training that increases effective use of SMG tools. * Manage client program health and adoption, guiding clients toward best practices across survey design, reporting setup, invite methods, close\-the\-loop processes, data integrations, and related program elements. * Proactively share best practices, cross\-client examples, training, and practical feature guidance to help clients strengthen and grow their programs. * Align partnership priorities, deliverables, and timelines to client business objectives, and connect ongoing work to the outcomes clients are trying to achi...

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